Thank you for trusting www.clean-factory.us with your purchases. We are dedicated to ensuring your satisfaction, but we understand that sometimes products might not meet your expectations. Below are the guidelines for our replacement and return policies:
10-DAY REPLACEMENT WARRANTY:
- The 10-day replacement warranty covers manufacturing defects and damages during shipping, but it does not apply to damages resulting from regular use, wear and tear, or customer negligence.
RETURN AND REFUND PROCEDURE (For instances when you’re not fully satisfied with our products):
Return Steps:
- Contact us at service@clean-factory.us or message us on WhatsApp at +1(659) 253-4343 to initiate the return.
- Return shipping fees are the responsibility of the customer, and shipping costs initially covered by us are non-refundable.
- Ensure you return the product within 10 days from the date of its receipt.
- The product being returned should be in its original, unused state and should be sent back in the original packaging.
- Along with the product, please provide the original receipt or any proof of purchase.
Refund Process:
- Upon receiving the returned item, our team will inspect it for compliance with our return conditions.
- We will update you regarding the status of your refund post the inspection.
- If your return meets our criteria, the refund will be processed via Bank Wire Transfer or another preferred payment method you choose.
- The refund will reflect in your account within 6 to 7 business days.
