Warranty & Support | CLEAN-FACTORY.US
Our primary goal is to offer high-quality products and exceptional services that provide years of dependable use. Every watch is crafted with utmost precision from the best materials, adhering to the strictest Swiss quality standards. Yet, the intricate nature of watchmaking can sometimes lead to unforeseen issues. If you encounter any challenges with your timepiece, we assure swift and efficient resolution.
What’s Included? Our 24-month warranty addresses material and production discrepancies detailed in our warranty guide. Upon evaluation and verification of the defect by our dedicated service unit, we promise to either fix or substitute the affected watch with an identical or a more advanced model if the original isn’t accessible. The warranty protocol is initiated once we receive your timepiece and validate your warranty registration information. Maintenance and warranty tasks within the warranty duration MUST be executed by a Clean Timepiece authorized service hub. Non-compliance will void the warranty, incurring additional charges.
Our Global Guarantee encompasses:
- Dislodged hands
- Malfunction of movement
- Time deviation beyond the stipulated range in the initial 24 months
- Displacement of the sapphire crystal
- Inaccurate date transition (refer to FAQ for guidance)
- Moisture intrusion with the crown securely in place
- Production shortcomings
Exclusions from the Warranty:
- Scratches, chips, or damages to the sapphire crystal after intense impacts
- Separation or breakage of the crown stem
- Wear and tear or detachment of the bezel
- Dislodgement of the bezel due to missing pins
- Scuffs or damages to the strap or bracelet
- Malfunctions or damages to the buckle clasp
- Scratches or loosening of the case back
- Any form of damage or scuffs to the watch exterior
- Missing lug screw pins
- Damages resulting from misuse, accidents, or unauthorized tampering
- Issues arising from unsanctioned repairs.
Note: Always refer to the detailed warranty guide for a comprehensive understanding of terms and conditions.
